Returns


An article does not fit or you do not like it?

Feel free to send your articles back to us or exchange them directly in our studio in Berlin. If you live in Germany, click here to print your free return label.

Reduced products cannot be exchanged.

This is how the return works in detail:

Germany shipment

  1. Go to: https://nakt-studio.shipping-portal.com/rp/ 
  2. Enter postcode & order number
  3. Print return label
  4. Off goes the post!

International Shipment

  1. Send an email with your reason for return and order number to: community@nakt-studio.de
  2. Send your products with your favorite shipping carrier to:                                        Nakt Studio, Sonnenallee 120, 12045 Berlin 
  3. As soon your package arrives we will take  proceed with return request 
- Please try the items carefully -

If you decide to return something, please make sure that the item is in perfect condition. That means....

  • no deodorant, perfume or make-up stains
  • unworn
  • unwashed

Items that are returned to us in a non-saleable condition will not be refunded and may be returned to you.